Refund policy

A refund is available only where both of the following are true: your written request reaches us within 7 days of the date your enrolment was confirmed, and you have attended no more than three live classes of your batch. A class watched as a recording counts as attended. Attendance is as recorded on the learning platform.

The window exists so that you can see the first classes and decide. Once either limit has passed, the fee is earned and no refund is due.

No refund is due after 7 days or after your third live class. TTFA may nevertheless, at its sole discretion, consider a partial refund in exceptional circumstances, for example a serious illness or bereavement that prevents you from continuing, or a sustained failure on our side that we have been unable to put right. Any such refund is partial, reflects the part of the program not yet delivered, and is a matter for TTFA’s judgement rather than an entitlement.

To ask, write to support@ttfaacademy.com with your reason and any supporting documents. We reply in writing within 10 working days with our decision, which is final.

• Fees for vendor certification exams, which are paid to the vendor.
• Materials once downloaded, and 1:1 mentoring sessions already taken.
• Payment-gateway and instalment-processing charges that are not returned to us.
• Any part of a fee covered by a scholarship, discount or employer sponsorship, which is settled with the sponsor.

Where your written offer sets different terms for a specific program, the offer applies.

Within the window, the instalments you have paid are refunded on the same terms and any instalments not yet due are cancelled. After the window, instalments already paid are not refunded, and instalments not yet due remain payable on the schedule in your offer unless TTFA agrees otherwise in writing. Where a lender provides the instalment plan, the lender’s terms also apply.

If we cancel a batch before it starts, you may choose between a refund of the fee you have paid and a seat in the next batch of the same program. If we move a start date by more than two weeks and the new date does not suit you, the same choice applies. A change of mentor, timetable or module order within a running batch is not a cancellation.

1. Email support@ttfaacademy.com from the address you enrolled with. Give your name, program, batch, the payment reference and your reason. A request made by phone or WhatsApp is not complete until it is confirmed by email.
2. We acknowledge within 2 working days and confirm whether the request falls within the window.
3. An approved refund reaches your original payment method within 10 working days of approval. Duplicate charges are reversed within 5 to 7 working days of verification.
4. Your platform access ends when the refund is approved.

If you believe this policy has been applied incorrectly, write to the grievance officer named in our privacy notice. We respond within 30 days. Nothing in this policy limits rights you have under Indian consumer law that cannot be limited.

The policy in force on the date your enrolment was confirmed applies to that enrolment. Every version is dated at the top of this page, and the same terms appear in your written offer.

TTFA Technologies Private Limited · support@ttfaacademy.com · +91 96677 20011 (9 am to 6 pm IST, Monday to Friday)